Who we are

Total Airtool Services (UK) Ltd is the data controller for personal data collected through this website and our business activities. Our registered office is Unit A Princes Drive, Industrial Estate, Coventry Road, Kenilworth, CV8 2FD.

If you have questions about how we handle your personal data, contact us at [email protected] or by telephone on 01926 857193.

What personal data we collect

We collect personal data in the following ways:

  • Enquiry and contact forms, name, company name, email address, telephone number and the content of your message.
  • Tool return forms, name, company, contact details and tool information provided when booking a repair or calibration.
  • Direct correspondence, email, telephone and postal communications.
  • Website analytics, aggregated, anonymised data about how visitors use this website. No personally identifiable information is collected through analytics.

How we use your personal data

We use the personal data you provide to:

  • Respond to your enquiry or quotation request.
  • Process repair, service or calibration work and keep you informed of progress.
  • Issue calibration certificates, service reports and invoices.
  • Fulfil our legal and contractual obligations.
  • Improve our website and services based on anonymised usage data.

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share it with third parties for their own marketing.

Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract performance, processing necessary to fulfil a service, repair, calibration or supply contract.
  • Legitimate interests, responding to enquiries and managing our customer relationships, where our interests do not override your rights.
  • Legal obligation, where we are required to retain records by law (for example, financial records under the Companies Act).

How long we keep your data

We retain personal data for as long as necessary to fulfil the purpose for which it was collected:

  • Enquiry records, up to 12 months from the last contact, unless the enquiry results in a business relationship.
  • Customer and transaction records, 7 years, in accordance with HMRC requirements for financial records.
  • Calibration and service records, up to 7 years, to support audit and quality management requirements.

Your rights

Under UK GDPR you have the following rights:

  • Right of access, to request a copy of the personal data we hold about you.
  • Right to rectification, to ask us to correct inaccurate data.
  • Right to erasure, to ask us to delete your data, subject to our legal obligations to retain certain records.
  • Right to restrict processing, to ask us to limit how we use your data.
  • Right to object, to object to processing based on legitimate interests.
  • Right to data portability, to request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

This website uses a small number of essential cookies required for the website to function. We do not use tracking or advertising cookies. For full details, see our Cookie Policy.

Third-party services

We do not use third-party advertising networks, social media tracking pixels or behavioural analytics on this website. If we use a third-party service (for example, an email delivery provider for contact form submissions), we ensure that any data shared is subject to an appropriate data processing agreement and handled in accordance with UK GDPR.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the “Last updated” date at the top of this page. We encourage you to review this page periodically.